Showing posts with label accountability. Show all posts
Showing posts with label accountability. Show all posts

Monday, 8 August 2016

Global Integrity—15

Integrity Needs External Referents
Moral wholeness for a whole world



"Please don't go, please don't leave me alone.
A mirror is so much harder to hold."
Jon Foreman (click here for song and lyrics)

Integrity is moral wholeness—living consistently in moral wholeness. Its opposite is corruption, the distortion, perversion, and deterioration of moral goodness, resulting in the exploitation of people. Global integrity is moral wholeness at all levels in our world—from the individual to the institutional to the international. Global integrity is requisite for “building the future we want—being the people we need.” It is not easy, it is not always black and white, and it can be risky. These entries explore the many facets of integrity with a view towards the global efforts to promote sustainable development and wellbeing.
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Integrity needs external referents. Why? Because of the human propensity to self-justify and self-deceive. Integrity cannot just be based on only an inner sense of congruence—the sense of having aligned one’s values with one’s actions. Why? Because one’s values may not be entirely moral, and one’s perception of inner congruence may not be entirely accurate. So, trust yourself but do not completely trust yourself. We need external moral and accountability referents to hold up the mirror, to help us appraise our levels of integrity. See also the entry from 25 February 2016, Facing Ourselves.

We define integrity as living consistently in moral wholeness (an ideal). Practically, though,  it involves endeavoring to live consistently in moral wholeness (the day in and day out reality). Here are three additional areas to further strengthen living consistently in integrity.

Self-awareness
--I am aware that I am not always aware how I distort and bias my moral self-appraisals
--I do my best to admit mistakes and wrongdoing

External Morals
--I can clearly clarify the main external referents that guide my moral values and ethical principles
--I am committed to internalize and follow these moral values and ethical principles

External Accountability
--I entrust myself to specific people and processes for scrutiny and accountability
--I use resources to help me grow in integrity

Applications
--Which of the three areas above are you strongest in or weakest?
--How would you adjust or add to the items above? 

Saturday, 14 May 2016

Global Integrity 9

Hiding Hypocrisy
...at all levels

Moral wholeness for a whole world

Beware of the leaven of the Pharisees, which is hypocrisy.
Luke 12:1

Do you not know that a little leaven
leavens the whole lump of dough?

I Corinthians 5:6.

Integrity is moral wholeness—living consistently in moral wholeness. Its opposite is corruption, the distortion, perversion, and deterioration of moral goodness, resulting in the exploitation of people. Global integrity is moral wholeness at all levels in our world—from the individual to the institutional to the international. Global integrity is requisite for “building the future we want—being the people we need.” It is not easy, it is not always black and white, and it can be risky. These entries explore the many facets of integrity with a view towards the global efforts to promote sustainable development and wellbeing.

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Integrity does not mean perfection. It does mean though that if one makes a mistake or does something wrong, then he/she is willing to acknowledge it, and as necessary apologize and make amends. So integrity at all levels involves a commitment to act with moral wholeness, realizing that one will fall short of the moral mark. It also means understanding that we may try to rationalize away our responsibility for our mistakes or wrongdoings: hypocrisy. Hypocrisy can trump integrity. And I think we are all guilty of this at times. So...we must trust ourselves to act with integrity, but not trust ourselves completely.

The excerpt below is from a guest weblog I (Kelly) did recently for the CHS Alliance (24 February 2016). The title is Ten Psychological Tricks for Avoiding Accountability. It could also be titled: Ten Tricks for Feigning Integrity or Ten Tricks for Hiding Hypocrisy.


Hiding Hypocrisy
“Here are ten tactics used to avoid accountability for mistakes, poor practice, dysfunction, and outright deviance…These tactics illustrate what not to do when we and our organisations are asked to give an account of our work - be it via routine self-assessments or requests to explain our actions. They can serve to minimise cognitive dissonance, to protect ourselves, or to intentionally misrepresent the facts. Understanding how we can get it wrong can be a helpful way to avoid some of these proven “tactical tricks” for avoiding accountability.

1. Delegate the matter to someone else internally - diffuse it, distance yourself from it - and do everything to avoid an internal and especially an independent review.

2. Avoid, reword, or repackage, the issues - obfuscate the facts, or at least talk tentatively or vaguely about some mistakes in the past and that you or someone could probably have done a better job on … but go no further; rationalise and/or disguise any culpability.

3. Focus on minor or “other” things so as to look like you are focusing on the central things, punctuating it all with the language of transparency and accountability."

Applications
--Have a look at all 10 Tricks. Are there any that apply to you?
--What do you think of the assertion that we can ' trust ourselves but not completely'?





Thursday, 25 February 2016

Global Integrity 4

 Facing Ourselves
Moral wholeness for a whole world

Integrity is moral wholeness—living consistently in moral wholeness. Its opposite is corruption, the distortion, perversion, and deterioration of moral goodness, resulting in the exploitation of people. Global integrity is moral wholeness at all levels in our world—from the individual to the institutional to the international. Global integrity is requisite for “building the future we want—being the people we need.” It is not easy, it is not always black and white, and it can be risky. These entries explore the many facets of integrity with a view towards the global efforts to promote sustainable development and wellbeing.

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Integrity is a way of being. It reflects the good in us, the positive side of human nature. It requires us to face up to our own strengths and weaknesses. It is nurtured through:

--a vigilant awareness of our human tendency toward self-deception and rationalization as well as our heroic aspirations to do good
--a virtuous humility to admit our vulnerability to not getting integrity right as well as for distorting and diluting our moral responsibilities
--a voluntary commitment to outside support and accountability from healthy friendships, organizations, and communities as well as relevant codes of ethics.
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“From the Armenian genocide at the dawn of the 20th century to the horrors of Darfur at the threshold of the 21st century, the human capacity for evil is as jilting as it is unfathomable. Even more disturbing is our calculated silence and rationalized inaction in response to such atrocities. The reality of evil and suffering, from the horrors of genocide to the darkness of our own hearts, is pervasive and perplexing....

Are we wired for self-deception? From a social psychology perspective, our need to calm cognitive dissonance [the disconcerting sense of disharmony between our ideal self and actual self] compels us to distort our memories, our motivations and our morality. Or, to paraphrase Walter Lippmann on a personal level, there can be no liberty for the individual who lacks the means by which to detect his or her own self-deceptions. So how do we pursue a virtuous life, how do we, in the words of Solzhenitsyn, recognize [in ourselves] “the line separating good and evil that passes through every human heart”? ... [We must] consider the challenge of personal responsibility and what may contribute to moral courage and everyday heroism or destructive inaction and self-justification in the face of evil and suffering.”

Facing Up to the Challenge of Evil and Suffering (2013), Friends of the Trinity Forum, Geneva-Genève. (Excerpts from the Introduction and Conclusion, Michèle Lewis O’Donnell, pp. 4, 33).


Applications
--How do you understand the potential for evil in yourself?
--What psychological framework or worldview informs your understanding?
--What practical safeguards do you have to discern and deal with self-deception?
--Give a personal example of ordinary heroism--the other and  more positive side of human nature.

Tuesday, 3 April 2012

MC: Global Letters for a Global Community--7

Seeing the Light
You are the fountain of life.
In Your light we see light.
Psalm 36:9
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We are writing to member care workers and all those with member care responsibility within international mission/aid who identify with the historic Christian faith. We write to encourage us all to stay the course in our service to God and humans and to take full advantage of the many opportunities to provide and develop member care. We write fully aware of the problems that can discredit, divide, and disable the church-mission community (CMC) and all of our member care efforts. We write with a commitment to the love that is necessary to resolve these problems and to promote health within the CMC.
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We have just signed a petition:  Shine the Light—Together! We signed it because we care very much about how an international fraud, NCI KB, has seriously affected the public, charities, and especially the church-mission community—including the Evangelical member care community. This petition is an international call for integrity and action---for transparent and verifiable disclosures from individuals, projects, and organizations affected by this fraud.  
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 The petition has a brief update about the fraud with links to core documents for more information. The initial case went all the way to the Swedish Supreme court which upheld the previous verdicts of NCI being an ongoing gross fraud. NCI was largely an affinity fraud with one of the main organizations affected—people and projects--being Youth With A Mission. Note that this petition does not implicate any person or organization. Rather it calls for a positive and ethical response by people and organizations in order to help turn around this fraud.
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Would you seriously consider rallying with others internationally and signing the petition? And then sharing it with others?  Important efforts like this succeed as we get more informed and in solidarity spread the word (email, Facebook, etc.).  The comments of the signatories so far are also quite powerful to read, many of them who have been tracking with this fraud since NCI was publicly confronted in 2007.
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Thank you very much for your support, especially on behalf of the church-mission and member care community. To read and sign the petition, please click here:
 http://www.ipetitions.com/petition/shine-the-light-together/
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Kelly and Michèle

Wednesday, 21 March 2012

MC: Global Letters for a Global Community--6

A Birthday Wish
We are writing to member care workers and all those with member care responsibility within international mission/aid who identify with the historic Christian faith. We write to encourage us all to stay the course in our service to God and humans and to take full advantage of the many opportunities to provide and develop member care. We write fully aware of the problems that can discredit, divide, and disable the church-mission community (CMC) and all of our member care efforts. We write with a commitment to the love that is necessary to resolve these problems and to promote health within the CMC.
*****
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I was born in 1956. And today I am 56 years old.
It’s great to be alive! The photo above is me, Kelly.
Circa 1956 in California.
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So it’s my birthday and I have a special wish: for truth and peace to prevail in the Evangelical mission and member care community (Zech. 8:19). May the long-standing requests to meet with leaders be honoured--and for everybody concerned to do so with transparency, accountability, and courage. May healing light shine on the long-standing malaise. May we truly persevere in loving one another as Jesus Christ has loved us.
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So what are we waiting for?
Meeting would be a great gift—for everybody.
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Kelly for Michèle too
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PS  Everybody….heals with love.” (Ingrid Michaelson) Enjoy!

Sunday, 25 October 2009

Member Care and Transparency—Part 2

Developmental Musings on Being Honest



After university I joined a mission organization as a volunteer.
I was 21 years old. This was nearly one-third of a century ago!
I worked in Mexico on a project to distribute Scripture for free.
 We also did practical work to help folks in the local communities.

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Arriba Mexico!
The project was birthed in 1977 following a disastrous hurricane that struck the area around La Paz on the southern tip of the Baja California peninsula. Many volunteers from many countries arrived soon after to help hurricane victims who had lost their homes.

Shortly afterwards and stimulated by the experiences in La Paz, small teams of volunteers from different American and Mexican communities began to work together on what was called Bibles for Mexico. Collectively the many sort-teams teams went village to village, city to city, systematically giving free Bibles and seeing how they could help in practical ways. The goal was to give a free Bible to every home in Mexico, not just in Baja California (one of the 31 states of Mexico).

I joined this project a few months after the La Paz hurricane, in late 1977. We made it a point to mingle and work with the local community. We did things like clothing distribution, played sports with the kids, performed street theatre, and attended/did services at the churches.


Ensenada, Baja California Norte, Mexico--August 1978

It took eight years to cover the entire nine hundred mile span of the Baja California peninsula with free Bibles. The scale of the outreaches ranged from working in the large cities of Tijuana and Mexicali in the north to the many small villages scattered throughout the state.  We actually ended up giving out just the New Testament and in a version that was acceptable to both Roman Catholics and Protestants in Mexico (Dios Llega al Hombre--Good News for Modern Man). It took many teams and many years. But we did it. Together.

One of the amazing things for me in retrospect was that I was able to participate in this extensive project esentially as a volunteer working part-time while I was attending graduate school full-time. I was living and studying in Southern California and was two hours by car from the Baja border. So access to Mexico was pretty easy. Much of the work seemd to be on a learn-by doing basis in consultation with others, especially Mexicans. And there were lots of prayer and encouragement too to support our efforts. I ended up helping to organize and/or being responsible for some 40 outreaches. I could sure tell stories—but some other time!

These were some of my first sustained cross-cultural experiences. I learned so much about the many different types of people in Mexico and my own cultural influences. My Spanish improved of course, and I saw first- hand how God could use all of our strengths and limitations to help others, if we would trust Him and commit to work together. The many lessons, memories, and special people are embedded in my soul. This time was foundational for my future work and responsibilities in member care. These early developmental years in cross-cultural ministry were just so, so special!
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Hurray for Honesty!
One of the main items that impacted me in my early 20s in Mexico was a statement written on the small sticker that you see at the top of this weblog entry. Don’t gloss over these powerful words. We put this sticker on the front page of many of the Bibles that we were giving out. Thousands and thousands of them. It is both a declaration and a warning. As you can probably tell, it means:

Only the dishonest fear the truth.”

This somber sticker reminds me of our topic of transparency. I still ask myself, in what ways might I be afraid of the truth? The truth about my weaknesses or ways that I have been wrong and need to make amends. We all need to do this. "Who can say, 'I have cleansed my heart, I am pure from my sin.' " (Proverbs 20:9).

Courage to Act Responsibly
Currently there is major concern about the need for greater transparency and accountability in the business world and in Christian ministry. This concern is very welcome. It is well past the time to upgrade our ways in the faith-based sector in these crucial areas.

We may all want to take the lower ethical road and avoid transparency and accountability. We usually do so out of fear of negative consequences, self-interest,  and other reasons which can be rationalized and presented as being reasonable or virtuous. It is such a sad day when this happens in the faith-based sector. It just creates more wounds for the already wounded Body of Christ.

So  I wonder: who among us will act with honesty even if there are negative consequences? Who has the courage to take the higher ethical road of not covering up? "He who conceals a transgresson will not prosper but he who confesses and forsakes them will find compassion." (Proverbs 28:13)

Or what do we actually do when we are aware that there is strong evidence of major organizational misconduct, dysfunction, deviance, and things like covering up serious fiscal impropriety? Perhaps we simply look the other way in hopes that someone else will deal with it. Or we say to ourselves that we must be mistaken or should mind our own business because our leaders and our organizations would never act this way or permit such things to happen. Well, think again. But just don't ratinalize away reality or our responsibilities.

We need courage to take responsibility, to confront, to call for honesty (transparency and accountability) . We must not allow ourselves to be intimidated by the common responses of discrediting, distracting, minimizing, skapegoating, silencing, or harassing.

Acting with honesty and asking for honesty are risky. But when is work in the mission/aid world not risky? The areas of greatest need are often the areas of greatest risk. Sometimes this significant risk lies is within our own organizations, communities, and sectors. Risk is not just out there somewhere in the dangerous, unstable "field" locations  laden with conflicts and calamities.

We say we are willing to lose our life for Christ. This is a noble aspiration. Time will tell. But in the meantime are we willing to risk losing our reputations and our careers for His sake?
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Transparency—The Book
Consider this next set of quotes from Bennis et al in Transparency: How Leaders Create a Culture of Candor (2006). Ah—if there were a book I would recommend right now to colleagues in member care and mission/aid it would be this one. Especially the first chapter. May I suggest that you read it and discuss it again and again. Apply it deeply and widely. It is not just about “them.” It is about all of us.

"But at any time an organization makes a seriously wrong decision, its leaders should call for an intensive postmortem. Such learning opportunities are too often overlooked. The tendency is simply to call on the public relations department to spin the mater, to make another inadequately thought-out decision, and perhaps to scapegoat, even fire, a few staff members. Because most companies cover up their mistakes instead of learning from them, systemic flaws in information flow tend to remain to do their damage another day." (pp. 22-23)

"Because denial, self-deception, and hypocrisy are such common features of organizational life, it is often useful for companies to bring in outside "anthropologists," independent observers skilled in identifying potentially toxic behaviors and the hidden values that drive them." (88-89)
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Reflection and Discussion
1. What are some of your own developmental musings about lessons and principles you learned during your initial cross-cultural experiences?

2. Why is it so hard to act honestly and to admit when we make mistakes?

3. In light of the Bennis quotes above, why is it difficult for organizations to confront their own errors and to ingrain honesty into their organizational ethos?

4. Give at least one positive example of a leader, friend, or organization that gets it right consistently—he/she/they admits a mistake, acts with integrity, and accepts the negative consequences.

Thursday, 11 June 2009

Member Care and the Hippocratic Oath, Part 1

Hippocrates and Higher Powers


Non hay lanza que pase 
todas las armaduras,
nin que tanto traspase
como las escrituras.
Sem Tob, 14th century, Spain
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Translation:
No spear can pierce all armour in a fight
Nothing penetrates like words that we write.
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This is the first of 10 brief discussions about the Hippocratic Oath and its relevance for member care. As the above 14th century proverb suggests, the written word--in this case the Hippocratic Oath--has adeptly penetrated practitioner hearts, human history, and the health sciences themselves.
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I really enjoyed studying Greek mythology and life in ancient Greece as a boy. It was thrilling to read over and over again about the heroic feats of Achilles at Troy; the decade-long wanderings of courageous Odysseus; the harrowing foot race along the sea between peerless Atlanta and love-struck Hippomenes; the atoning descent into treacherous Hades by Heracles; satyrs, naiads, centaurs, tritons, and many other mostly delightful mythical creatures. So intentionally meandering now into the ancient Greek world has both a familiar and fascinating feel to it!

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Hippocrates lived in the fourth century BC (circa 460-370 BC). He is considered to be the "father" of western medicine and is credited with helping to further develop and establish the practice of medicine in Greece at a time when Greek civilization was flourishing under Pericles.
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The Hippocratic Oath (reproduced below, translation by the National Institute of Health in the USA) is attributed to Hippocrates and pertains to the ethical practice of medicine. What were the core principles to embrace which would guide specific medical interventions? The Oath summarizes these key principles. Physicians in his day and beyond swore this oath or some variation of it. The principles of "doing good and doing no harm" for example, are still widely accepted and a usefulwayto summarize the Oath itself.

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The Oath is relevant in so many ways for member care practitioners and the member care field. The first application we propose is to look at the opening salvo and consider our work, as Hippocrates et al did, in light of Higher Powers and accountabilty.
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A Foundational Application
By Jove, by the gods above, by Apollo, or by Whoever or Whatever, we humans are not alone in our health care activities. Hippocrates appealed to a Higher Power (gods) to whom all humans and physicians were ultimately accountable and in some sense dependent upon. The specific gods listed by Hippocrates were apparently linked to healing in Greek religion/mythology (Apollo, Asclepius, Hygieia, and Panacea).

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Member care practice likewise starts with a Higher Power--God--who sees all, knows all, is the source of healing, and who holds us accountable for our personal and professsional actions. It is not ultimately good practice codes or professional standards to which we are accountable, but a Creator. We also note for reference that "Master Care"--care for and care by God the Master--is placed at the center (beginning) of the international/macro member care model (Doing Member Care Well, 2002, chapter one).

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Further, we as member care practitioners facilitate healing because being made in the image of God, we emulate the Creator who heals. In the Judeo-Christian tradition, this is YHWH-Rapha, a special name for God which means the Lord that Heals. So perhaps we might see Hippocrates et al as getting their theology wrong, but they were certainly on the right track as they began with and appealed to Higher Powers as being the "first principle" to consider for their healing arts.

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In short: Member care starts with God. Member caregivers are accountable to God. Simple.
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Hippocratic Oath (other translations/versions are slightly longer but essentially the same)
I swear by Apollo, the healer, Asclepius, Hygieia, and Panacea, and I take to witness all the gods, all the goddesses, to keep according to my ability and my judgment, the following Oath and agreement:

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To consider dear to me, as my parents, him who taught me this art; to live in common with him and, if necessary, to share my goods with him; To look upon his children as my own brothers, to teach them this art.
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I will prescribe regimens for the good of my patients according to my ability and my judgment and never do harm to anyone.
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I will not give a lethal drug to anyone if I am asked, nor will I advise such a plan; and similarly I will not give a woman a pessary to cause an abortion.

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But I will preserve the purity of my life and my arts.
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I will not cut for stone, even for patients in whom the disease is manifest; I will leave this operation to be performed by practitioners, specialists in this art.
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In every house where I come I will enter only for the good of my patients, keeping myself far from all intentional ill-doing and all seduction and especially from the pleasures of love with women or with men, be they free or slaves.

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All that may come to my knowledge in the exercise of my profession or in daily commerce with men, which ought not to be spread abroad, I will keep secret and will never reveal.
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If I keep this oath faithfully, may I enjoy my life and practice my art, respected by all men and in all times; but if I swerve from it or violate it, may the reverse be my lot.
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Reflection and Discussion
Member care should not be ahistorical.
Comment on this assertion
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Member care also has some roots outside of the Judeo-Christian tradition and which pre-date the New Testament.
Comment on this assertion.
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Member care, like any of the helping professions/healing arts, must philosophically and ethically start with a First Principle, a Higher Power.
Comment on this assertion.

Note: During these 10 discussions of the Hippocratic Oath we will introduce two additional items into the integrative mix: a special proverb and a special work of art. Our goal is to broaden our understanding of member care in some new and creative ways.These two items are:
a. a related proverb in Spanish from Sem Tob, a relatively unknown 12th century Rabbi in the court of Peter I in Castilla, Spain. The English translations are courtesy Kelly O'Donnell.
b. a related piece of art from Diego Rivera, the widely-known 20th century Mexican artist who created large murals depicting various social themes as well as paintings depicting indigenous life in Mexico.

Sunday, 30 November 2008

Member Care and Organisational Health

Signs of Organisational Health

I am back at Ards Friary, Donegal Ireland. In my mind. In my heart. I come here often. Thinking about healthy organisations. Thinking especially about healthy faith-based organisations. Orwell has been so helpful. But what are the positive examples? How did the Franciscan monks for example, such as here at Ards Friary, maintain a healthy organisational life--and a healthy community?

How rewarding it is to work in an organisation, a community, a team, a network, with these features:

1. Mutual respect among staff
2. Fair pay/compensation
3. Opportunities to make contributions
4. Opportunities for advancement and personal growth
5. Sense of purpose and meaning
6. Management with competence and integrity
7. Safeguards to protect individuals (staff and customers) from injustice
8. Responsibility for actions: owning mistakes, not blaming others or covering up
9. Honesty in communication and public disclosures: not slanting the truth or exagerating
10. Accountability for personal/work life: seeking out feedback and ways to improve, not ignoring or pretending
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Reflection and Discussion
1. How would you add to or adjust the above list?
2. What are the three core characteristics in an organisation that would make you want to be part of it and really contribute?